Access® Customer Management System
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Wash Access Loyalty System (WALS) Other Features: |
PDQ's Wash Access Loyalty System (WALS) is an easy-to-use customer relationship management software that can help you build loyalty programs that are both impactful and relevant to all your customers. It offers you the flexibility of creating variety of marketing and loyalty programs to draw in new customers and retain existing ones. Best of all, it lets you implement and manage your loyalty program securely over the Internet with a standard web browser.
WALS Features & Benefits:
- The best loyalty system on the market. Designed specifically for the car wash industry.
- Use the same loyalty cards or gift cards at multiple washes.
- Supports unlimited fleet accounts and unlimited consumer accounts under one or multiple loyalty clubs.
- Supports loyalty card accounts and card-less accounts. For card-less accounts, the club owner provides only a loyalty club number and member number to the account owner.
- For card-less accounts, WALS can automatically email a "Wallet Card" for the account owner. No need to provide loyalty cards. And, if an account misplaces their "Wallet Card", just email another "Wallet Card" to them.
- Supports both debit (prepaid) and credit (post-pay) accounts.
- Accommodates club card, club code, and gift card payment alternatives.
- Allows the Access to capture bulk sales utilizing the Current Special.
- Accounts can be setup as either a dollar/funds account or a wash package account.
- Replenish/recharge existing accounts.
- All transactions are processed in real time and account balances are updated immediately.
- Review account information such as current balance and account activity reports.
- Full transaction audit trail - listing every carwash transaction and every balance adjustment. Reports can be viewed, printed, and emailed.
- Send an email to a member after each time they receive a carwash - with a customized message or thank you note.
- Schedule emails to users with low balances or send emails to all members announcing a new promotion.
- As an extra service, a "Club Interface" can be developed by PDQ that will link a wash owner’s website to WALS. A "Club Interface" would allow loyalty accounts/members to maintain their own accounts through the car wash operator’s own website.