Only Access® offers a family of customer management systems that meets every operator's needs. Every model includes a user-friendly interface, POS options, credit card processing, full reporting capability, Wash Access Loyalty System (WALS) and Site Management System (SMS) compatibility, simple interface with Access® gate and loader system, and remote programmability.
The difference is the range of payment options each will accept, and the S-Series' vault, bill stacker, and mounting.
Access is a powerful customer management system that offers complete site integration, marketing flexibility and multiple payment options. No other system offers the same level of security and built-in payment flexibility. The Access Customer Management System delivers the high quality you have come to expect from PDQ.
The Access® S-Series features the industry's most secure vault and an integrated stacker that aligns and stacks bills to eliminate laborious hand stacking. It accepts payment by bills up $20 for single washes or up to $100 for purchases of multiple washes or replenishment of a Wash Access Loyalty System (WALS) account. It also offers accepts credit card, loyalty club cards, credit accounts, debit accounts, codes, and tokens.
The Access® B-Series is a Basic cash unit that accepts cards, codes, coins and bills up to $20.
The Access® N-Series is a Non-cash system for locations where cash handling is not desired. It accepts cards and codes.
The first PABP compliant complete entry station on the market, now PA-DSS compliant.
It all starts with Access.
Information contained herein subject to change without notice. |
The Access® S-Series features the industry's most secure vault and an integrated stacker that aligns and stacks bills to eliminate laborious hand stacking. It accepts payment by bills up $20 for single washes or up to $100 for purchases of multiple washes or replenishment of a Wash Access Loyalty System (WALS) account. It also offers accepts credit card, loyalty club cards, credit accounts, debit accounts, codes, and tokens.
For operators looking for the benefits of a completely automated carwash entry system, Access offers the most secure, innovative, and easy to use customer management system available incorporating a durable two post design, customizable multi-media messages, loyalty program, and complete site management with remote access.
Multiple payment options |
Patented combination-locked vault |
Dispenses Dollar Bills |
The Access® B-Series is a Basic cash unit that accepts cards, codes, coins and bills up to $20.
The Access® B-Series appeals to operators looking for a reliable, innovative basic-cash (cash and coin in, coin only out) customer management system. It offers the simplest but most advanced units available and incorporates a user friendly interface, POS options, and SMS/WALS compatibility while requiring a smaller investment than Access' top-of-the-line S-Series.
The Access B-Series unit incorporates customer friendly screens and audio prompts, WALS services messages, credit card processing, full reporting, and simple interface to the Access Traffic Management System.
The Access® N-Series is a Non-cash system for locations where cash handling is not desired. The N-Series accepts both cards and codes.
The Access® N-Series appeals to operators looking for a reliable, innovative non-cash customer management system. Payment options include card and code only. It offers the simplest but most advanced units available and incorporates a user friendly interface, POS options, and SMS/WALS compatibility while requiring a smaller investment than Access' top-of-the-line S-Series.
The Access N-Series unit incorporates customer friendly screens and audio prompts, WALS service messages, credit card processing, full reporting, and simple interface to the Access Traffic Management System.
Easy-to-Read, Easy-to-Hear, Easy-to-Use
- The ergonomic design of our Access entry unit includes a user-friendly layout featuring large buttons, high-quality audio prompts and easy-to-read screens. Instructions are clear and concise.
Multiple Payment Methods ...Dispenses Dollar Bills as Change!
- Access accepts coins, bills, credit cards, and customer account cards. It accepts bills up to $20 (up to $100 when replenishing WALS accounts) plus it dispenses dollar bills as change!
The Best Security on the Market
- Access is equipped with a number of standard security features, including a built-in heavy-duty, patented combination-locked vault and door open sensor that automatically emails the wash owner when the door is opened.
Remote Communications and Real-Time Monitoring
- Wash operators can update the Access system, monitor transactions, and gather detailed reports on technical and financial information - all from a remote location.
Greater Marketing Flexibility
- Bricked-in or pedestal mounting, with POS or without – Access offers a variety of models to fit any needs. Wash owners also can customize the Access sign topper, screens, and audio to add their own advertisements or marketing messages.
Complete Site Integration
- Access is the only wash entry system that is completely integrated with the car wash system. Two-way communication between the entry unit and select LaserWash products is accomplished using a single network cable (easy installation, no more bundles of wire). The system integrates into PDQ’s Simplified Site Network that allows all connected devices to share communications.
Easy Installation and Serviceability
- Not only is Access easy-to-use, it’s easy to install and maintain. Plug and play installations allow for quick set-up and easy routine maintenance. Access maintenance can be performed without entering the vault, giving wash owners ultimate security of the cash storage area.
Access Traffic Management System
Imagine being able to ease congestion and improve traffic flow at your site, especially at busy facilities during peak hours. PDQ's Access Traffic Management System makes this possible. The Access Traffic Management System consist of multiple Access entry units, Access Gates, and the Access Tunnel Loading System. Together, they create a flow pattern for traffic.
The Access Traffic Management System allows the first person who completes their transaction to enter the wash. When the vehicle clears the loading area, Access Gate opens for the next vehicle. Faster pre-loading and staging of vehicles keeps vehicles moving, increasing the number of vehicles processed.
Key Benefits
- Faster vehicle loading
- Increases the number of vehicles processed
- Creates a comfortable environment for the customer
- Reduces the need for cash-handling attendants
PDQ Access CMS validated as PA-DSS Compliant
PDQ Manufacturing is dedicated to protecting wash operators. PDQ's Access Customer Management System (CMS) has been validated as being PA-DSS (Payment Application Data Security Standards) compliant. This validation helps wash operators meet compliance with the Payment Card Industry Data Security Standard (PCI DSS) by minimizing the potential for security breaches and compromised credit card information. PA-DSS encourages practices that protect stored data, tightens security access, and eliminates full magnetic stripe data retention.
Back in June of 2008, PDQ Manufacturing was the first car wash manufacturer to provide a high-speed compliant payment application for your car wash. Today, we continue to provide operators with a compliant product by maintaining our software with the strict standards set forth by the PCI Security Standards Council. To view all compliant providers, please see the searchable List of Validated Payment Applications on the PCI Security Standards Council's website. For more information on PCI compliance and how/when it will affect you, please visit VISA's website, the PCI Security Standards Council's website, or contact your merchant service provider.
Being PA-DSS compliant validates that a specific device adheres to the standards set forth by VISA's CISP (Cardholder Information Security Program) and that credit card information stored, transmitted or processed by those devices is done so in a secure fashion. Using PA-DSS compliant devices at your location will assist you in becoming PCI certified by following the guidelines laid out by the PCI DSS. These standards help minimize the potential for security breaches and compromised credit card information, which you as the merchant are ultimately responsible for.
Watch a video on why compliance is important 
If performing a Attestation of Compliance through a Self-Assessment Questionnaire, SAQ C v2.0 (DOC / PDF) will need to be filled out and submitted to your merchant provider.
Beginning January 1 st, 2008, merchant acquirers began requiring level 4 merchants to adhere to a new payment security standard. Due to these security requirements, PDQ has changed the software in the Access S, B, and N Series to be compliant, which will affect the credit card payment processors that carwash operators (merchants) can use.
In previous version of software, PDQ supported five payment processors domestically:
- TSYS/ VITAL
- RBS Lynk
- Concord EFSnet
- Alliance Data Systems
- FDR Omaha
To be compliant, PDQ only supports a direct connection to the following payment processors:
- Concord EFSnet
- Heartland
- Plug-n-Pay (gateway)
- Authorize.net (gateway)
Those customers currently using Tsys, RBS Lynk, Alliance Data Systems, or FDR Omaha should consider speaking with their merchant acquirer (the CC processor) or service provider to determine if the acquirer supports one of the above platforms.
Through an Authorize.net account , carwash operators will be able to process credit cards through the following payment processors:
- CardSystems
- Concord EFS, Data Merchant Services
- FDC, aka First Merchant Services FDMS, Nashville or Envoy processing platforms
- FDCO aka FDR-First Data Resources, Omaha
- Global Payments, aka GPS, GPN NDC or Global East Information Systems
- RBS Lynk / Lynk Systems
- Elavon, Formally known as Nova
- Paymentech (Tampa processing platform)
- TSYS Acquiring Solutions (SM). aka VITAL and Visa Net
Transaction fees may vary by the merchant acquirer selected. Carwash operators should contact several acquirers or service providers for competitive quotes. Please note that acquirers may not support all the payment processors listed above.
DataTran processing will not be available going forward. Carwash operators using DataTran dial-up modems will be required to replace the DataTran modem with a dial up modem and obtain an ISP (Internet Service Provider) if it is not currently present on-site. The second option would be to update the ISP to a broadband connection and process transactions through a high speed connection.
The following merchant acquirers can process credit cards currently using the Concord EFSnet platform and can create merchant accounts for Access CMS operators.
Paul Asaban |
Jamie Martin Priority Payment Systems (P) 404-932-6930 (F) 404-420-2425 jmartin@prioritypaysys.com |
Ron Barr |
Mary Beth Schafer Concord EFS/First Data (P) 817-379-1625 (C) 214-734-5808 (F) 954-509-9273 marybeth.schafer@firstdata.com |
A PA-DSS compliant software download is available to all current Access CMS2 customers. Please consult with your local distributor regarding this software or login to your account to download a copy.
Qualified Security Assessors (QSA) are security consultants providing phone or on-site data security assessments for PCI DSS Compliance. PDQ recommends hiring a QSA if the merchant (wash operator) is unaware of the requirements and actions necessary to become PCI compliant. Businesses seeking assistance with becoming PCI compliant can contact a Qualified Security Assessor from a listing published on the www.pcisecuritystandards.org or www.visa.com/cisp websites.
EasyAccess RFID
This wireless identification system can increase your car throughput, help you ensure positive
cash-flow and deliver a no-hassle experience for customers*. No more magnetic strips - simply affix the RFID windshield tag to the inside of your customers vehicle and they're set!
Benefits for Wash Operators
• Improves cash flow
• Pre-paid wash programs
• Repeat business / loyalty
• Flexible wash programs
• Improved throughput
• Subscription-based transactions
• RFID tags and RFID reader graphics can be custom designed
Benefits for Customers
• Express Lane / VIP Lane
• Hands free - no more fumbling for credit cards or cash
• Less hassle - quicker entry into wash
*Access CMS and WALS required for RFID
Code Management Modules - can be installed in either on-site of off-site configurations depending on building requirements and can interface with all major automated fuel dispenser manufacturers for seamless wash purchases at the pump or register.
Sell WALS loyalty accounts via optional interface and card reader (available with local CMM's only). Simple console design is compact and rugged enough to withstand any mishap behind the service counter.
Sell car washes from anywhere on your site with Access CMM Systems. PDQ's CMM Systems enable wash sales through the gas pump or CMM console.
Offsite CMM - requires no internet connection, wires or antennas to create or redeem codes. This means codes can be sold from literally anywhere! Offsite CMM can also be used to partner with other retailers to increase the number of sales channels for your wash.
PDQ's Wash Access Loyalty System (WALS) is an easy-to-use customer relationship management software that can help you build loyalty programs that are both impactful and relevant to all your customers. It offers you the flexibility of creating variety of marketing and loyalty programs to draw in new customers and retain existing ones. Best of all, it lets you implement and manage your loyalty program securely over the Internet with a standard web browser.
WALS Features & Benefits
- The best loyalty system on the market. Designed specifically for the car wash industry.
- Use the same loyalty cards or gift cards at multiple washes.
- Supports unlimited fleet accounts and unlimited consumer accounts under one or multiple loyalty clubs.
- Supports loyalty card accounts and card-less accounts. For card-less accounts, the club owner provides only a loyalty club number and member number to the account owner.
- For card-less accounts, WALS can automatically email a "Wallet Card" for the account owner. There is no need to provide the customer with a loyalty card, and if a customer misplaces their Wallet Card, just email another one to them!
- Supports both debit (prepaid) and credit (post-pay) accounts.
- Accommodates club card, club code, and gift card payment alternatives.
- Allows the Access to capture bulk sales utilizing the Current Special.
- Accounts can be setup as either a dollar/funds account, a wash package account, or a subscription account
. - Customers can easily replenish/recharge their accounts right from the Access unit.
- All transactions are processed in real time and account balances are updated immediately.
- Review account information such as current balance and account activity reports.
- Full transaction audit trail listing every carwash transaction and every balance adjustment. Reports can be viewed, printed, and emailed.
- Send an email to a member after each time they receive a carwash with a customized message or thank you note.
- Schedule emails to users with low balances or send emails to all members announcing a new promotion.
- As an extra service, a Club Interface can be developed by PDQ that will link a wash owner’s website to WALS. A Club Interface would allow loyalty accounts/members to maintain their own accounts through the car wash operator's own website.
Use the buying power of the web to capture more wash sales! PDQ has developed a consumer friendly website portal that allows your wash customers to purchase your wash services online. The portal allows your customers to update, manage and make purchases through their WALS account.
The club interface gives you a professionally designed website which is customizable to include your company's specific branding and logos. The interface is easy to manage and updates can be made by you as often as you need, with no programming skills. It's that easy!
Club Interface Features & Benefits
- Real-time online transactions allow your customers to replenish their account without visiting your wash
- Streamlined purchase process makes it easy for new customers to become members
- Administrative section that allows you to modify many aspects of your Club Interface such as:
- Modify text on nearly every page
- Modify purchase options for both packages and funds
- Change your printable coupon to run current specials
- Add your own custom page
- and more!
- Automatic hyperlinks to maps of your site locations so your customers can easily find you
- Customer login allows your customers to maintain their own contact information so you are always up-to-date
- Visit our demo site at www.freshfinishcarwash.com
Consumers are relying on the internet to purchase goods and services and having a website for your customers gives you an advantage to capture more revenue. To demonstrate how a website portal can assist you in growing your business, view the samples below.
Sample of WALS Sales Activity – Access / Club Website
| Sample Club #1 | |||
| Number of Access units: 16 (6 locations) | |||
| 2007 Sales | 2008 Sales | 2009 Sales | |
| Access Current Special: | $59,256 | $43,488 | $50,868 |
| WALS Replenish @ Access: | $40,768 | $36,228 | $42,038 |
| Club Interface Sales: | $32,160 | $23,821 | $28,529 |
| $132,184 | $103,537 | $121,435 | |
| Sample Club #2 | |||
| Number of Access units: 6 (2 locations) | |||
| 2007 Sales | 2008 Sales | 2009 Sales | |
| Access Current Special: | $17,208 | $17,445 | $20,163 |
| WALS Replenish @ Access: | $21,077 | $22,923 | $26,868 |
| Club Interface Sales: | $39,629 | $37,764 | $44,884 |
| $77,914 | $78,132 | $91,915 | |
| Sample Club #3 | |||
| Number of Access units: 2 (1 location) | |||
| 2007 Sales | 2008 Sales | 2009 Sales | |
| Access Current Special: | $6,630 | $7,879 | $3,769 |
| WALS Replenish @ Access: | $8,264 | $11,503 | $12,727 |
| Club Interface Sales: | $9,635 | $7,710 | $9,974 |
| $24,529 | $27,092 | $26,470 | |
NOTE: All figures above represent activity from Jan 1, 2007 - Dec 31, 2009. These statistics were pulled from actual owner/operators utilizing WALS with a Club Interface and replenishment enabled at the Access unit.
Capture additional sales right from the Access unit! Working in conjunction with WALS, a Current Special can be programmed on the Access to allow for an immediate bulk purchase while the customer is in line. This feature allows you to capture more wash sales by offering a group of wash packages or a dollar value for less than the standard retail price. Any consumer purchasing the Current Special will be issued a wash code and member number for future redemption of their purchased washes.
Replenish a low-balance account right from the Access unit! Working in conjunction with WALS, any consumer or fleet participant can conveniently replenish their account(s) right at the Access unit. This Access feature will prompt a member to add additional value to their account when their balance is getting low. This at-unit-interface offers operators and increased level of interaction with their customers and provides unlimited marketing opportunities.
We've just made managing your car wash a whole lot simpler with our Site Management System (SMS). It's a software enhancement system that will make your life much easier and stress-free. SMS readily interface with the Access® entry unit to give you real time sales and performance data 24/7 via the Internet. All you have to do is click on your mouse to ensure your sites keep generating revenue to their full potential.
Total Remote Site Control
SMS lets you spend time where you're needed most. You don't have to spend hours manually entering data and keeping your accounts in order. It does it all for you, so you can utilize your time more effectively - with customers, supervising your staff, at home with the family, networking at the golf course or vacationing in the Bahamas. With SMS, you can track details of all carwash transactions that occur at all your sites from anywhere in the world. SMS constantly is in communication with the site and immediately identifies any problems.
On-line Convenience
SMS consolidates all your reports, and helps you closely monitor how well your sites are doing in terms of sales. With clear sales and historical reports you can adjust promotional offers to suit market conditions and drive further sales.
Customized Reports
SMS gives you all the information you need to run your car wash more efficiently and effectively. It allows you to automatically set it up to print reports according to your needs and preferences.
Using the power and flexibility of standard Microsoft® products including Microsoft Windows Mobile, SQL Server and the desktop power of Windows XP; capturing, transferring, consolidating and reporting on your wash information just got much easier.
