PDQ Support Team
When you purchase from PDQ, not only do you get a superior product with industry leading technology, you have the backing of a strong network of support to help you optimize your carwash operations and attain maximum return on investment. You get a valuable partner for the life of your car wash with world class support from factory-trained PDQ Distributors providing installation, preventative maintenance, and emergency service, as well as PDQ's Technical Services and Engineering Team. Together, we work hard to keep you and the car wash operators up and earning!
At PDQ, it is our primary goal to be the foundation for successful vehicle wash operators by delivering innovative and dependable cleaning systems with superior support, world-wide.
Are you an owner/operator? How satisfied are you with your equipment?
These are questions we would like to know the answer to. It'll be quick, so quick that you even might get back before this page finishes loading.
And you don't even have to own PDQ equipment to participate... we're not biased.
Online Customer Support
Looking for equipment manuals? Want to know which bulletins have been released for your equipment? With an online account, you can;
- Post concerns or read technical articles regarding your equipment in our Technical Forums,
- Download software updates for equipment that you own or manage,
- Download manuls for equipment that you own or manage,
- View product bulletins for equipment that you own or manage,
- Sign up for factory-direct training,
- Download layout drawings for buildings and equipment rooms,
And so much more! As an owner/operator, all you need is a serial number from a piece of PDQ equipment that you own or manage to sign up for a free account!
Local Distributor Support - Globally
PDQ's Distribution Network consists of over 500 technical and service personnel representing 65 local distributors worldwide, all of which understand and know what it means to run a successful business in your community. PDQ Distributors have an intimate knowledge of the local competition, opportunities and challenges of operating a car wash in your area. From initial project planning to full preventative and predictive maintenance programs, our authorized PDQ Distributors can provide turn-key business solutions from site selection to successful operation, helping to ensure you operate a profitable carwash business 1, 2, and 5+ years down the road.
Want to know which distributor(s) are in your area? Visit our Distribution Network page!
The PDQ Factory Team
- Regionally-Based Business Development Managers
- Provide guidance in starting and maximizing your car wash business
- Work hand-in-hand with your local PDQ distributor
- Engineers Dedicated to Current Product Support
- Technical Support Associates
- Provide phone, on-site, and classroom training support
- Available 24/7/365
- Parts Service Team
- Getting the critical parts to you on time
- Marketing Support
- Helps you get the most out of your site
- Logistical and Sales Support
- Coordinate production and delivery schedules
- Online Customer Portal
- Access to PDQ manuals
- Access to the latest Product updates
- Post questions and collaborate with other operators in the PDQ forum
Technical Support Center
PDQ's Technical Support Center is a fully-staffed factory call center, available 24/7/365. Our call center staff consists of full time technical and product support specialists along with full time product support engineers. Combined, they total over 100 years of car washing experience! Our Support Center staff is also consistently in the field working with distributors and operators to ensure their troubleshooting and support skills are always up to date.
All calls coming into our Support Center are logged into our service ticketing system so that accurate records of the site history can be viewed and tracked at a glance by our highly trained and dedicated staff. This system aids in increased speed, consistency and efficiency in troubleshooting new or reoccurring problems with sites.
PDQ University Certification Program
PDQ provides Distributor Technicians with a Factory Direct Certification Training Program. Distributor Technicians go through training courses laid out by PDQ and are tested on their knowledge and troubleshooting skills of PDQ equipment. Technicians can become certified on PDQ products and ultimately achieve a Certified Technician status of varying levels depending on the breadth of knowledge and amount of coursework completed.
The program is design with self-paced courses that allow participants to become certified on any or all PDQ inbay wash systems—including the LaserWash® 360, LaserWash® 4000, LaserWash® M5, LaserWash® G5 S-Series, ProTouch® Tandem and ProTouch® ICON, as well as Access® entry systems and MaxAir® dryers. As PDQ introduces new products to the market, a corresponding online training-certification course will also be created. The online content is supplemented with factory and on-site training from PDQ’s Technical Service group. When the technicians successfully complete a course or move up a certification tier, an embossed certificate of completion will be sent to them, along with an ID card that contains their certification number and a decal for their service vehicle that shows they are PDQ factory-certified. Recertification training will be required every two years to ensure consistent technician performance for years to come.
PDQ is dedicated to excellence in technical support and training. In addition to quality distributor support through installation, wash systems monitoring, service, preventative maintenance, and ongoing site performance inspections, PDQ manufacturing also supplies Factory Direct Customer Training for owners and operators.
Factory Direct Customer Training
As part of PDQ's continuing commitment to customer service and support, a number of factory-based training courses have been developed exclusively for owners and operators of PDQ equipment. Classes held at PDQ's headquarters in De Pere, WI include a factory tour and personal one-on-one time with a product specialist.
Training dates vary throughout the year and are based on level of interest. To sign up for training, please log into your account. Other training materials, including downloadable content and a request form for training, is available to registered owners/operators through our Online Customer Portal.
Replacement & Aftermarket Parts
Your PDQ Distributor has local warehousing and the stock to get the parts you need, when you need them. Our service begins when we ship you the part - not like the warehouse guys that “send it and forget it”. PDQ has dedicated service parts specialists that can ship nearly all orders for next-day delivery. We stock all the parts you need for all of our machines, from the Laserwash line, to the ProTouch line, to SpectraWash tunnel and Access. We even stock enhancement and retrofit kits, some of which we list in our online store.